Shipping policy

Exotic fruit is perishable and ships on a harvest schedule, not a warehouse schedule. This page sets out where we ship, when a box leaves us, and what it costs.

Effective 2026-09-09 · Thameelay Market LLC, trading as FruitsBro

Where we ship

We ship to the United States, excluding Alaska and Hawaii. We do not ship internationally, including to Canada. We do not ship outside that area, and we cannot redirect a box to an address in a region we do not serve once it is in transit.

Some fruit cannot legally cross certain state or national borders under agricultural import rules. Where a restriction applies to an item in your order, we will contact you before shipping rather than substitute it without asking.

When your order ships

Orders are prepared within 2 business days of your order being placed. Fruit is packed to order rather than pulled from a shelf, so a box leaves us only once the fruit in it is ready to travel.

You will receive tracking by email as soon as a label is created. If you have not received tracking within the processing window above, contact us before assuming the order is lost.

Pre-orders

Fruit that is out of season, or only briefly available, is sold as a pre-order. Placing one holds your place on the wait list rather than triggering a shipment, so the packing time above does not apply.

Pre-orders ship first come, first served, in the order they were placed, as soon as the fruit is harvested and ready to travel. You still choose your shipping method at checkout, and it is applied when the box actually goes out.

Every pre-order fruit is labelled as such on its product page and again in your cart before you pay. If a harvest fails or a season passes without the fruit reaching the quality we sell, we refund you in full rather than substituting something else.

How your order travels

We ship by USPS Ground Advantage for standard delivery, with FedEx 2Day and FedEx Standard Overnight offered as paid upgrades at checkout. Perishable boxes are sent on expedited services only; we do not use ground economy services for fresh fruit.

Delivery estimates are provided by the carrier and are not guarantees. Weather and carrier delays are outside our control, but a delay that spoils the fruit is still covered by our freshness guarantee.

Shipping rates

Standard shipping is free on every order — we cover it. Faster options are quoted live by the carrier at checkout and charged at cost.

Delivery and receipt

Fresh fruit is delivered without a signature unless the carrier requires one. Please arrange to bring the box indoors promptly. Fruit left in direct sun or freezing temperatures after a successful delivery is the one situation our freshness guarantee cannot cover, because the condition change happens after the box is in your hands.

If an address is entered incorrectly and the box is returned to us or delivered to the wrong place, we will do what we can, but we cannot reship perishable goods free of charge.